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Unparalleled training for our customers.
No other company in our industry provides the level of
training or system installation DCCS offers. For your convenience, we'll
train your staff on site during installation. You're also welcome to take
advantage of our special training sessions we offer at DCCS's educational
center.
We've designed DCCS software and hardware to be user-friendly
in every way to minimize downtime spent learning your system. And no prior
computer skills are necessary.
DCCS offers you:
New User Training
- Focused on owners, managers and key personnel
- Streamlined, structured two-day class sessions
Continuing Education
- Advanced User Classes
- Teaches you to create, run and read reports for
production, - marketing, and inventory
- Regional classes several times a year
On-Site Installation and Training
Helps you customize your system to work best for you
Technical Seminars
- Specialized training for multi-store operations
- Teaches you how to set up and install systems
- Provides in-depth training in system utilities
- DCCS Web site where you can post questions and
correspond with other system users and DCCS personnel
The people and experience to provide the support you need.
We take tremendous pride in the caliber of support we provide
at DCCS. Our support program is the most complete and best staffed of its
kind in the industry. Count on us for speedy, responsive support and
guidance, plus continuous updates that are essential to a point-of-sale
system. And our program is entirely flexible so it fits your needs and
budget.
DCCS Software Support
- Toll free helpline open 75+ hours a week, including
Saturdays
- Support modem included
- Tape drive or hard drive back up
- We respond to most calls in less than an hour
- Off hour pager for emergencies
- Yearly software upgrades
- Responsive on-line support
Hardware Support
- Guaranteed same-day shipment of parts
- You have the flexibility to order hardware
components from local vendors or from DCCS
- Toll-free help line with extended coast-to-coast
hours.
- No matter which coast you're on, DCCS is there for
you with responsive, knowledge staff to answer your questions.
Direct support from a telephone support modem.
All DCCS systems include a telephone support modem, that allow
our technicians, with your permission of course, to access your system
directly for any troubleshooting assistance you may need. You have the
option to choose a local hardware repair vendor or call us for guaranteed
same-day shipping of replacement parts.
Your system is protected.
Thanks to a tape-drive or hard-drive back up that comes with
your DCCS system, you enjoy the peace of mind of knowing your data is
doubly protected.
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